Zendesk
AI-powered customer support via AGNT agents.
Official siteOverview
AGNT agents connect to Zendesk for ticket triage, automated responses, escalation rules, and resolution tracking. Inbound support requests from any channel get classified, prioritized, and routed before a human touches them.
The agent drafts responses using the company's knowledge base, escalates complex issues to the right team, tracks SLA timers, and closes resolved tickets — reducing first-response time and freeing support staff for high-touch cases.
The planned integration uses Zendesk's Support API and webhooks to create, update, and resolve tickets while keeping AGNT's conversation context synchronized with the Zendesk ticket timeline.
How it works
AGNT receives support events via Zendesk webhooks and calls the Support API to triage tickets, post agent responses, and update ticket status based on conversation outcomes.