How to run your Shopify store with an AGNT agent

In your AGNT dashboard, navigate to Integrations and select Shopify. You will need your Shopify store URL (yourstore.myshopify.com) and an Admin API access token. Create a custom app in Shopify Admin → Settings → Apps and sales channels → Develop apps, grant it read/write access to Products, Orders, Customers, and Inventory, and copy the Admin API access token.

Paste the token into AGNT. The agent immediately pulls your product catalog, active orders, and inventory levels. This initial sync takes under a minute for stores with fewer than 10,000 SKUs.

# Verify the connection from AGNT's API
curl -H "Authorization: Bearer $AGNT_TOKEN" \
  https://api.agntdot.com/v1/integrations/shopify/status
# → { "connected": true, "products_synced": 847, "last_sync": "2026-04-12T09:00:00Z" }

The agent needs to understand your products the way a senior sales associate would — not just titles and prices, but use cases, sizing guidance, material details, and common customer questions. AGNT chunks your Shopify product descriptions, metafields, and variant data into an embedded knowledge pack.

Review the auto-generated knowledge pack in the AGNT dashboard. Add supplementary context where Shopify descriptions fall short: sizing charts, care instructions, bundle recommendations, cross-sell pairings. Each addition is chunked, embedded, and available to the agent within seconds.

The agent uses this knowledge when answering customer questions ('Is this dress true to size?'), when generating product recommendations, and when writing order confirmation messages that reference specific product details.

Define the rules the agent follows for order lifecycle events. In the AGNT rules editor, configure policies for: order confirmation messages (channel and tone), fulfillment updates (ship notification, tracking link delivery), payment failure retries, and cancellation windows.

Example rule set: - On new order: send WhatsApp confirmation within 30 seconds with order summary and estimated delivery. - On fulfillment: send tracking link via the customer's preferred channel. - On payment failure: retry once after 2 hours, then notify customer with a payment update link. - On cancellation request within 24 hours: auto-approve and process refund. After 24 hours: escalate to human.

The agent executes these rules autonomously. Every action is logged in the AGNT activity feed with the Shopify order ID for full traceability.

Connect your WhatsApp Business number through the AGNT WhatsApp integration (360Dialog). Once connected, the agent answers inbound customer messages using your product knowledge pack and order data. It handles: 'Where is my order?', 'Can I change the size?', 'Do you have this in blue?', 'I want to return this item.'

The agent resolves order-status queries by pulling real-time data from Shopify's Orders API — no canned responses, no stale information. For product questions, it searches the knowledge pack and responds with specifics from your catalog.

Set up escalation rules so the agent hands off to a human when it encounters edge cases: high-value complaints, warranty claims, or anything it cannot confidently resolve. Escalations appear in the AGNT inbox with full conversation context.

Configure inventory thresholds per product or per collection. When stock drops below the threshold, the agent sends an alert to your designated channel (Slack, WhatsApp, email) with the product name, current stock, and a reorder recommendation based on your 30-day sales velocity.

For stores using Shopify's multi-location inventory, the agent tracks stock per location and can alert per warehouse. It also flags inventory discrepancies — when available quantity does not match committed quantity — so you catch sync issues before they become oversells.

# Example inventory alert payload
{
  "product": "Organic Cotton Tee - Black / M",
  "location": "Bali Warehouse",
  "current_stock": 3,
  "threshold": 10,
  "avg_daily_sales": 2.4,
  "days_until_stockout": 1.25,
  "recommended_reorder": 50
}

Define your return policy in the agent's rules: return window (days), condition requirements, restocking fees, exchange vs refund preference. The agent enforces these rules consistently across every customer interaction — no exceptions unless a human overrides.

When a customer initiates a return via WhatsApp or any connected channel, the agent checks eligibility against the policy, generates a return label (if you use a supported shipping provider), and processes the refund or exchange through Shopify's API. The entire flow is hands-free for qualifying returns.

Non-qualifying returns — outside the window, worn items, final-sale products — are declined with a clear explanation referencing your policy. The customer can escalate, which routes to your human support queue with full context.